Page edited August 19, 2011. We reserve the right to refuse service to anyone.

For up-to-date information regarding e-cigarette related news, business hours, inventory, etc., visit our blog.

Shipping Policies

Our current processing time is 1-3 business days. USPS First Class (2-5 business days transit time) is used for packages weighing less than 12 ounces. USPS Priority (2-3 business days transit time) is used for packages weighing more than 12 ounces.

We ship only within the 48 contiguous U.S. states and to Military APOs.

When you place an order with us, you will receive a confirmation email with your order details, and you will continue to receive correspondence as the status of your order is updated. Customers who check out as guests will not have an account to check on order status and will not receive some correspondence emails.

Our shipping rates reflect the policies of the companies that we use to ship our products and product weights will be rounded up to the nearest full pound. Shipping rates include handling and packaging.

Returns and Replacements Policies

ALL RETURNS REQUIRE PROPER AUTHORIZATION.

Do not return a product without first notifying a customer support technician in E Cigarettes National's Help Desk.

Please note that all returned items are subject to a 20% returns fee. This returns fee does NOT apply to returns of defective items.

Returns Policy

All unopened and opened items (except e liquid and refill cartridges) may be returned, at our sole discretion, within 14 days from the time they are received by you. Buyer is responsible for all shipping costs.

Due to health reasons, we make no exceptions on issuing refunds for opened refill cartridges and e liquid. Packs of cartridges must contain all unused/unopened cartridges to receive credit.

Exchanges Policy

At the sole discretion of E Cigarettes National, exchanges may be made on used starter kits only within 14 days from the date the package is received. A 15% exchange fee will apply. No exceptions are made on products owned over 14 days, and e liquid, refill cartridges and other accessories cannot be exchanged. Buyer is responsible for all shipping costs.

Replacements Policy

We will replace defective parts within 30 days from the day you receive your package. This warranty does NOT apply to replacements (*see below).

The warranty information is as follows:
Firelight - 30 days through E Cigarettes National
Opus - 30 days through E Cigarettes National
Smoking Everywhere - 1 year

Please Note:
If you believe an item to be defective, please contact a customer support technician in our help desk by opening a ticket here. Please submit a ticket in E Cigarettes National's Help Desk if you have trouble with your e cigarette or proper usage that is not addressed on the insert included in the package you receive from us or is not addressed on the FAQs, Getting It To Work, or Videos pages.

*Products are only covered for the specified timeframe mentioned above. Any and all replacement parts that are sent to cover defective units will not have a 30-day warranty. Replacement policies only apply to the original purchase, starting on the date the product is received.